In the Return phase of SCOR, which activities are performed?

• A. Processing returns, repairs, recycling
• B. Delivering returns to customers
• C. Forecasting returns for inventory
• D. Marketing returns policy

Answer: (A)

The Return phase focuses on reverse logistics—the processes for handling products that come back from customers. It covers receiving the returned items, assessing their condition, and deciding what to do with them: repair, refurbish, recycle, rework, or dispose of them. It also includes reintegrating usable items into inventory when appropriate. This is exactly what the described activity—processing returns, performing repairs, and recycling—captures, so that is why that choice is the best fit for what happens in this phase.

Delivering returns to customers belongs to forward logistics and the Deliver phase, not the Return phase. Forecasting returns for inventory is a planning activity, typically associated with the Plan phase. Marketing a returns policy relates to policy design and customer communication, not the operational handling of returns.