In the SCOR model, which process delivers finished goods to customers?

• A. Plan
• B. Source
• C. Deliver
• D. Return

Answer: (C)

The concept being tested is which SCOR process handles moving finished goods to the customer. In SCOR, the Deliver process covers outbound fulfillment: receiving customer orders, managing warehousing and packaging, coordinating transportation, and actually delivering the finished product to the customer. It is the part of the supply chain that ensures the right product goes to the right customer at the right time.

Plan is about coordinating and forecasting overall activities, ensuring resources and schedules align. Source is about obtaining inputs from suppliers. Return deals with reverse logistics, handling products that are returned by customers. None of these focus on the actual delivery of finished goods to customers in the same way that Deliver does. So Deliver is the best choice because it explicitly represents the outbound flow to customers.