Last-mile delivery refers to:

• A. The final transportation step to the customer
• B. The initial leg from supplier to warehouse
• C. The movement of packaging materials
• D. The return process from customers

Answer: (A)

Last-mile delivery is the final step of getting a product to the customer, moving goods from a local distribution center to the buyer’s door. This stage matters most for customer experience because speed, accuracy, and dependable delivery drive satisfaction and repeat business, while also presenting cost and logistical challenges in dense urban areas. The other options describe different parts of the supply chain: the initial leg from supplier to warehouse is an inbound/first-mile activity, packaging material movement is part of internal logistics, and the return process is reverse logistics.