Which are the five SCOR steps?

• A. Plan, Source, Make, Deliver, Return
• B. Plan, Source, Build, Deliver, Return
• C. Plan, Acquire, Make, Deliver, Return
• D. Forecast, Plan, Source, Make

Answer: (A)

SCOR stands for Supply Chain Operations Reference, and it defines five process areas that describe how a supply chain functions. The five steps are Plan, Source, Make, Deliver, and Return. Plan coordinates demand and supply and aligns resources and capabilities. Source is about obtaining the materials and services needed from suppliers. Make covers transforming inputs into finished products. Deliver encompasses getting the product to customers, including logistics and order fulfillment. Return handles reverse logistics for returns, repairs, or disposal.

This option uses the standard SCOR terminology exactly: Plan, Source, Make, Deliver, Return. Other choices replace a key term with non-SCOR wording (like Build, Acquire, or Forecast), which isn’t part of the official SCOR five processes.